Shipping & Cancellation Policy

Shipping Policy

  • Orders are typically processed within 1-2 business days. However, during high-demand periods, processing may take an additional few days.

  • Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your shipment’s progress.

  • We offer both standard and express shipping services. Shipping costs and delivery times will be calculated at checkout based on your location and chosen method.

  • Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Note: Please note that delivery times are estimates and may vary due to external factors such as weather conditions or carrier delays.

International Shipping:

  • We offer international shipping to selected locations. Shipping costs and delivery times will vary based on the destination.

Cancellation Policy

  • You can cancel your order within 24 hours of placing it by contacting our customer service team at support@theartarium.com 

  • If your order is successfully canceled within the 24-hour window, we will process a full refund to your original payment method. Refunds typically take 5-7 business days to appear in your account, depending on your bank or credit card provider.

Note: Custom or personalized items are non-cancellable once production has started. This includes all custom sculptures and models designed specifically for you.