theartarium

Refund Policy

How Will You Be Refunded?

  • Usually, our products are checked multiple times so that there is no room for return. Although, if it happens then our policy is quite transparent. 
  •  If you receive a defective/damaged product then we are open to Refunds. 
  • You just have to click your product photo and share with us at support@theartarium.com . Once our team verifies them, we will place a reverse pickup from your address to our warehouse address. The tracking number of this reverse pickup will be shared with you so that you can also keep a track of your order. Once the same reaches back to us, we’ll verify the product and process the refund to the concerned department. Refunds are typically completed in 8-10 working days. If in case, refund doesn’t appear in your account you can always follow up with us at support@theartarium.com.
  • For prepaid orders, refund is credited to your source bank account/cards. For COD orders, the refund will be credited after confirmation from the customer. Please note, we do not refund the shipping charges for COD orders. 
  • Please keep in mind that we are not responsible for any delays in credit to the Cardholder's credit card account, which is administered by the Cardholder's issuing bank.
  • If you have any query or doubt then please reach us out at support@theartarium.com.
 
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